Privacy Policy
This policy explains how Mezzo Curtain House may collect, use, and protect customer information when you visit our website, submit an enquiry, or request our services.
How We Handle Enquiry & Customer Details
We only ask for information that helps us respond to your enquiry, arrange a consultation, prepare quotation details, and provide service support.
Note: This template is for general website information and should be reviewed before publishing.
1. Information We May Collect
We may collect your name, phone number, email address, service location, property type, curtain or furnishing needs, appointment request, uploaded photos, and any information you voluntarily provide through forms, WhatsApp, email, or phone calls.
2. How We Use Your Information
Your information may be used to respond to enquiries, arrange consultation, prepare quotations, confirm appointments, deliver services, provide after-sales support, improve our website, and communicate relevant service updates.
3. Information Sharing
We do not sell customer personal information. We may share limited details with staff, installers, suppliers, service partners, or system providers only when needed to deliver our service, process enquiries, or maintain website operations.
4. Cookies & Website Analytics
Our website may use cookies, analytics, pixels, or similar tools to understand visitor activity, improve user experience, and support marketing performance. You can adjust cookie settings through your browser.
5. Data Protection
We use reasonable steps to keep customer information secure. However, no online transmission or storage method can be guaranteed to be completely secure.
6. Data Retention
We may keep enquiry, quotation, invoice, project, and service records for business, accounting, warranty, and customer support purposes, unless you request removal and we are able to do so.
7. Access or Update Your Information
You may contact us to request correction or removal of your personal information, subject to business, legal, accounting, and operational requirements.
8. Contact
For privacy questions, WhatsApp us at 010-342 0632 or email admin@mezzocurtainhouse.com.