Terms & Conditions
Please read these terms before using the Mezzo Curtain House website, requesting a quotation, booking a consultation, or purchasing our curtain, blind, wallpaper, furnishing, or cleaning services.
General Terms for Our Website & Services
These terms are prepared as general website information for customers in Malaysia. They help explain how our website, quotations, consultations, installation, and after-sales communication are handled.
Note: This template is for general business use only and should not be treated as legal advice.
1. Acceptance of Terms
By browsing this website, submitting an enquiry, booking an appointment, or communicating with Mezzo Curtain House, you agree to follow these terms and any service details confirmed in writing through quotation, invoice, WhatsApp, email, or official form.
2. Our Services
Mezzo Curtain House may provide curtain consultation, curtain supply, blinds, wallpaper, installation, project work, cleaning service, and related furnishing support. Service availability may depend on your location, product selection, site condition, and confirmed appointment schedule.
3. Quotation & Pricing
Prices may vary based on measurement, materials, curtain track, accessories, installation needs, cleaning requirements, delivery, and site condition. A final quotation should be confirmed before production, installation, or cleaning work begins.
4. Measurement, Site Visit & Installation
Customers should provide accurate site access and information. Final measurements should be checked before confirmation. Installation dates may change due to material availability, site readiness, weather, traffic, or other practical reasons.
5. Payment
Deposit, balance payment, payment method, and payment timing should follow the quotation or invoice. Custom-made curtains, blinds, wallpaper, and furnishing items may require payment confirmation before order processing.
6. Custom-Made Products
Most curtain and furnishing products are custom-made according to selected fabric, size, track, design, and installation condition. Once confirmed and processed, changes, cancellation, exchange, or refund may not be possible unless agreed by Mezzo Curtain House.
7. Warranty & After Sales Support
Warranty and after-sales support may depend on the product type, usage, installation condition, and confirmed service package. Damage caused by misuse, renovation work, water leakage, pests, accident, improper cleaning, or third-party handling may not be covered.
8. Curtain Cleaning Service
Curtain cleaning results may depend on fabric age, stain type, previous cleaning method, material condition, and shrinkage risk. Customers should inform us about delicate fabrics, previous damage, old hooks, stains, or special handling requirements before cleaning.
9. Website Content
Photos, videos, project images, product names, descriptions, colours, and prices on this website are for reference only. Actual product colour and texture may look different depending on screen display, lighting, fabric batch, and project condition.
10. Contact
For questions about these terms, please contact us by WhatsApp at 010-342 0632 or email admin@mezzocurtainhouse.com.